So…as you have all probably noticed…the site has sucked ass for about 2 weeks now. At first it was completely down because of the aforementioned router issues. Since then, it has been periodically going down on the order of 20 times a day, when the cable modem mysteriously decides to reboot, all on it’s own.
At first, I called Comcast, and was told they couldn’t send a technician out until September 1st. I was pissed, but resigned myself to the fact I would have to go to the Comcast office and
kill every single one of the motherfuckers pick up a new cable modem on my own, which would hopefully fix the problem and then the tech wouldn’t need to come, and I could get back to playing WoW in peace. Yet, that idea failed since the account is in my bosses name, and they didn’t want to give me a new cable modem.
I called Comcast back, told them the situation, and said I wanted a tech here sooner, or I wanted these last two weeks pro-rated and the bill lowered. At that point, they said they found an opening for yesterday between 11:00am and 2:00pm. That sucks…but was acceptable.
The tech showed up at 2:07pm…and of course, the modem behaved perfectly, and the tech could detect no problem. He said that within 72 hours a lineman would come out, and verify all the cabling to the building was fine. He left, after browsing the Internet from my computer for an hour, to “make sure it stays working.”
I got home from work, logged on to WoW and within five minutes the modem rebooted and I was disconnected.
So today I called them back again. This time, the guy on the phone said he could clearly see from his remote tests that the modem had a problem and that we would need a new one. The earliest he can get a tech here to give me a new one is the 30th of August.
I told him that was unacceptable, but there was nothing he could do. So I called back again, posed as my boss, and had Dimitri’s name added into the notes on the account stating that he would be coming to pick up the modem because “I” can’t get away from work to deal with this nonsense.
So that’s the update. We’ll see how it goes. If everything works as it’s supposed to (unlikely), we’ll have a new cable modem up and humming by 5:00pm or so tonight…otherwise, we’ll be screwed until the 30th.
UPDATE: Got a new modem. It’s installed and working. So far I’ve played Warcraft for roughly 1.5 hours with no disconnects…so hopefully we’re back in business. Keep fingers crossed.